Estudos de caso

Operadores, nas suas próprias palavras.

Migrações, lançamentos e replatforms reportados como cases first-party anonimizados. Evidence packs pendentes; os números não são benchmarks de mercado nem resultados universais.

Tier-1 · OperationsSeptember 23, 2026
+7 / +12 pp30-day retention · overall support contacts · VIP escalations

A daily AI support brief that increased player retention by 7 pp — and VIP retention by 12 pp.

The operator kept the same support team and the same ticket volume — the change was how the queue arrives. Each morning the supervisor opens a pre-triaged action list instead of a raw inbox. 30-day retention of players who contacted support increased by 7 pp; on the VIP subset the lift was 12 pp.

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Tier-1 · OperationsJuly 22, 2026
Defensive liftActivity up, revenue held · treated cohort vs matched control

Personalized sportsbook events: from broadcast schedule to per-player relevance.

How a per-player event feed lifted betting activity and turnover per player, and held revenue steady while a matched control cohort declined with the market.

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Tier-1 · OperationsQ3 2026
Daily brief13 behavioural segments · full VIP base routed every morning

A daily AI brief that moved VIP reactivation — same team, same base.

Same VIP team, same player base — but the day starts with a segmented AI action list instead of a spreadsheet. Reactivation of dormant VIPs rose materially on matched cohorts.

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Tier-2 · GrowthQ3 2026
3 brandsOn one deployment — two more signed after the scale-up

A standing-start brand, scaled on an AI operations brief.

A new brand scaled rapidly within months — run day-to-day on an AI operations brief instead of a hired analytics department. The operator is now launching two more brands on the same deployment.

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Tier-1 · MigrationQ1 2026
Zero downtimeLive migration · no player-visible interruption

Replatforming an enterprise-scale brand without a freeze window.

How a Tier-1 operator moved off legacy in a live cut-over — wallet, CRM, content all migrated region by region. Zero player-visible downtime.

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Polybetting · LaunchQ1 2026
Same walletPrediction markets and casino on one balance from day one

First Polybetting launch inside an existing casino brand.

Prediction-market venue connectivity embedded in an existing casino brand, with regulatory scope mapped to the operator's documented authorisation. The anonymised first-party case reported meaningful week-one casino cross-sell.

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Tier-2 · LaunchQ4 2025
Zero headcountAdded on the operator side for the second brand

From signed contract to a live second brand.

A Tier-2 operator launching a second brand on Turbo Stars with full casino + sportsbook + KYC orchestration — without expanding the platform team.

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Crypto-native · LaunchQ4 2025
One stackCasino + sportsbook + Polybetting on stablecoin rails

Stablecoin-first casino, one integration, one team.

On-chain wallet, stablecoin settlement, fiat on-ramp, casino + sportsbook + Polybetting — one integration, one small team, from kick-off to live.

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Status de evidências: cases first-party anonimizados; evidence packs pendentes. Não reutilizar como benchmarks de mercado, SLAs ou garantias universais.

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