Support Manager.

About the role.

Turbo Stars is a multi-product iGaming technology company shipping fast, high-quality B2B platforms. As Support Manager you sit between our B2B operator clients and the engineering, product and risk teams — turning inbound requests into resolved issues without letting the queue drag.

What you'll do.

• Build and maintain strong B2B client relationships through direct, professional communication.
• Handle inbound requests across messengers, email and ticketing systems — prioritise, respond, close.
• Collaborate with product, engineering and risk teams to identify root causes and drive resolution.
• Manage high-volume request flow while keeping response quality and tone consistent.

What we're looking for.

• At least 1 year of customer support experience — betting or iGaming background preferred.
• Fluent English and Ukrainian, comfortable switching between them mid-conversation.
• Passion for sports with deep working knowledge of the rules of at least five popular disciplines.
• Current on the sports world — you follow leagues, events and outcomes.
• Strong communication under pressure, quick adaptability, calm under high-volume load.
• Analytical mindset — you dig into a problem before escalating.
• Effective cross-functional collaboration for complex, multi-team issues.

Nice to have.

• Strong understanding of betting mechanics and the gambling industry.
• Hands-on experience with CRM systems.

What we offer.

• Format: remote, office or worldwide — with convenient shift scheduling, including night shifts.
• Growth: internal training, mentoring, access to external courses. Career advancement without bureaucracy.
• Time off: 15 working days annual leave + 3 additional days. 10 paid sick days per year.
• Wellbeing: psychologist consultation access. Regular webinars and professional development workshops.